OWALA SmoothSip Slider insulated mug 12 oz

🌍 We ship worldwide to most countries.

📦 Order Processing
Orders are processed within 2–5 business days (Monday–Saturday).
Orders placed before 3:00 PM (Pacific Time) will begin processing on the same business day.

🚚 Shipping Options
• Standard Shipping: $8 (Free on orders over $50)
• Express Shipping: $15 (optional upgrade)

⏱ Estimated Delivery Time
• United States: 6–12 business days
• International: 7–15 business days

📍 Tracking
All orders include tracking. You will receive a tracking number once your order has been shipped.

⚠️ Please note: Delivery times are estimates and may vary due to customs or carrier delays.

🔄 14-Day Easy Returns

We want you to love your purchase! If you are not fully satisfied, you may request a return within 14 days of delivery.

📦 Return Eligibility
To be eligible for a return, items must be:
• Unused and unworn
• In original packaging
• Accompanied by proof of purchase

🚫 Non-returnable Items
The following items cannot be returned:
• Final sale items
• Gift cards
• Personal hygiene products

🔄 Exchanges
We accept exchanges for eligible items within 14 days of delivery, subject to product availability.

📮 Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

💰 Restocking Fees
We do not charge any restocking fees.

💳 Refunds
Refunds are processed within 5–10 business days after we receive and inspect your return.
Approved refunds will be issued to your original payment method.

❌ Order Cancellation
Orders can be canceled within 12 hours after purchase.
Once processing or shipping has begun, cancellation may no longer be possible.

📩 If you have any questions, please contact us at support@shirtjersey.com.